Question 1

How quickly can you fix my track misalignment?

Accepted Answer

Track misalignment repairs are typically completed in 1-2 hours. If you're experiencing a track issue, call us immediately—a misaligned track can cause further damage to your door and opener if not addressed promptly. We offer same-day service for most track repairs and our emergency team can often arrive within 2 hours.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can occur due to several factors: impact from a vehicle, loose mounting brackets, worn rollers that cause uneven wear, foundation settling that shifts the frame, or improper installation. Regular maintenance can catch early signs of misalignment before they become major issues. We recommend a professional inspection annually.

Question 3

Do you offer financing for new carriage-style door installations?

Accepted Answer

Yes! We offer several financing options for new garage door installations, including carriage-style doors. Options include same-as-cash financing for 12 months, low monthly payment plans with extended terms, and we offer 10% discounts for seniors (65+) and military personnel. Contact us for a free estimate and to discuss financing options. Read our budget-friendly options guide for more tips.

Question 4

How long does a garage door spring typically last?

Accepted Answer

Standard garage door springs are rated for approximately 10,000 cycles (one cycle = one open and one close). For a typical household that uses the garage door 4 times daily, this translates to about 7-10 years. High-cycle springs rated for 25,000-50,000 cycles are available and recommended for heavy usage. Learn more in our spring maintenance tips article.

Question 5

What's the difference between torsion and extension springs?

Accepted Answer

Torsion springs are mounted above the door opening and use torque to lift the door. They're generally safer, quieter, and last longer than extension springs. Extension springs are mounted on either side and stretch to provide lifting force. While less expensive initially, they have a shorter lifespan. Our repair technicians can help you choose the right option.

Question 6

Can you replace just one panel of my garage door?

Accepted Answer

In many cases, yes! Single panel replacement is possible if we can match the panel style, color, and manufacturer. This is often a cost-effective repair solution. However, if your door is older than 15 years, matching panels may be difficult, and a full door replacement might be more economical.

Question 7

How much does it cost to install a new garage door?

Accepted Answer

Garage door installation costs vary based on size, material, insulation, and style. Basic single-car steel doors start around $600-$1,000 installed. Insulated steel doors range from $900-$1,500. Carriage-style and custom doors can range from $1,500-$5,000+. Read our budget-friendly options guide and our size measurement guide to get started. We provide free, detailed estimates.

Question 8

Do you service garage door openers?

Accepted Answer

Absolutely! We service all major garage door opener brands including LiftMaster, Chamberlain, Genie, Craftsman, and more. Our repair services include troubleshooting, repairs, safety feature testing, and complete opener replacement. See our belt replacement guide for more on opener components.

Question 9

What should I do if my garage door won't open?

Accepted Answer

First, check if the opener is receiving power and if the remote batteries are fresh. Try the wall button to rule out remote issues. Check our manual release safety guide to learn how to operate your door manually. If these steps don't resolve the issue, call our emergency service—we offer 2-hour response and can diagnose the problem quickly.

Question 10

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year. This includes lubrication of moving parts, balance testing, safety feature inspection, hardware tightening, and visual inspection of springs, cables, and rollers. Read our spring maintenance tips for what's included. Regular maintenance extends the life of your door and prevents unexpected breakdowns.

Question 11

What areas do you serve?

Accepted Answer

We proudly serve Morganton, Lenoir, Hickory, Newton, Conover, Valdese, Connelly Springs, Granite Falls, Hudson, and Taylorsville. View all service areas for details.

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